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| Guest Review: 1 |
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Posted Date: 2012-04-16 |
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| My family and I stayed here so we could go Chicago and do some sightseeing. It was a good location as far as catching the bus to get to the train station. There were also good places within 5-10minute drive to eat. At the hotel itself, it was ok. The pool is practically in the lobby. There was no privacy everyone coming and going looked in. The continental breakfast was not well taken care of. Some of the supplies and food did not get replenished, so if you didn't get there first thing, you missed out. If I had to I would stay again just for the convenience of getting to the city. |
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| Guest Review: 2 |
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Posted Date: 2012-04-15 |
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| We reserved this hotel trying to save some money and not have to pay for parking. The hotel needs some updating and some serious rug cleaning. Otherwise our stay of okay. |
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| Guest Review: 3 |
by Damon F of
Wisconsin |
Posted Date: 2012-02-18 |
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| I stayed here just one night because it was ~5 minute drive to Midway airport and it was very convenient. Although it was very convenient, the next time I stay near the airport I will probably shell out a few more dollars to stay in the nicer hotels right up the street.
When I entered my room it was nice, but the toilet did not work. The bathroom was also not cleaned well as there was hair in the shower and something on the toilet seat...i will not say what it was.
The hotel clerk was very nice and got me into a different room immediately, but the second room did not have a working air conditioner. After playing around a little with the broken thermostat on the wall I got the air conditioner working.
The hotel is not a bad hotel at all and I would not have a problem staying there for a short period, but I need to stay in a place with more water pressure and doesn't appear to be lacking maintenance.
The surrounding area was OK. It was close to a mall in an average neigborhood close to a target, walmart, etc. |
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| Guest Review: 4 |
by Edward C of
Chicago, Ill |
Posted Date: 2012-02-15 |
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| My overall review of my stay is good. I was greeted right away and was in my room in short amount of time. The customer service both at check in & out was very good. The only bad experience I had was on the morning when I tried to use the coffee maker which did not work. |
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| Guest Review: 5 |
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Posted Date: 2011-12-19 |
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| This hotel is located not far from a banquet hall where I was attending a wedding. So it was super convenient to be able to walk over. The neighborhood is a little sketchy and of course being on a major thoroughfare means there is some noise.
The room was mostly fine and clean. Not the best bed, but not the worst. I didn't find the front desk staff to be particularly friendly. This place is not right near the airport, but isn't so far you couldn't get over there easily. So for what it is, it's an ok place for a short stay. |
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| Guest Review: 6 |
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Posted Date: 2011-11-23 |
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| Decent room for the price. Needed a room for one night near Midway Airport. Appears to be an older Best Western. Could use some interior painting and new carpet. Close to Midway Airport, many shopping/eating options near by. |
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| Guest Review: 7 |
by ArmeniousP of
Atlanta, GA |
Posted Date: 2011-11-21 |
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| nice property with excellent amenities, pool, exercise, free internet, and breakfast. Great price for services. |
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| Guest Review: 8 |
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Posted Date: 2011-10-25 |
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| Unfortunately I was disappointed in the service that I received at this property. I am a travel professional and the lack of clear communication between staff and complete explanation of room charges, amenities etc was unacceptable. The room itself was more than adequate given the caliber of hotel and I had no issues with the room. Unclear communication between front desk and day manager allowed a manager to walk in to my room as I had received early check-in and the manager had not been notified the room was full. This was embarrassing since I was lying down for a nap and my partner and I were shocked to have someone just walk into our room when we thought it had been recorded we were now occupying it. Front Desk staff were missing at certain times of the day and when a guest arrived at the hotel to visit he waited 30 minutes for someone and no one was there on my second night of stay. Breakfast room was a bit of a shambles and by no means meant for the room alotment at this hotel. It also seemed to serve as staff lunch room which I find odd and unprofessional since it is a glassed in room. Housekeeping staff were the saving grace and were helpful and polite and efficient. I would hesitate to stay here again and to recommend to clients/friends I would have to tell them that it is just the bare bones and not much else for a stay. No shuttle service, not ideal for an international traveller who might expect more from the Best Western chain. |
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| Guest Review: 9 |
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Posted Date: 2011-10-19 |
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| This hotel met our needs, but we felt it was quite pricey. Beds were comfortable, staff was pleasant, room was clean,and since we were on the 4th floor, it was quiet. Our friends reported that they had to get a hookup for the internet as the router did not reach that far. Even though breakfast was bland, we ate there anyway, ready made pancakes and waffles that you reheat in the toaster. We liked the location, close to our event and to shopping and restaurants. The elevator is the SLOWEST thing ever, but I'm glad we didn't have to haul our suitcases up the stairs. Just disappointed that we had to pay so much. |
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| Guest Review: 10 |
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Posted Date: 2011-10-11 |
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| The hotel room was nice, with newer furnishings. The breakfast was very poor - they had little to eat and no presentation. No coffee that morning. The indoor pool and spa were also not operating and that was a big reason why i selected this hotel at this price. Check before you book.... |
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