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Guest Review: 1 Posted Date: 2012-04-26
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I will certainly stay there again. Good food, location to other restaurants within walking distance. Fun atmosphere in the cocktail lounge, 2 restaurants with different types of food/atmosphere in the same building. Close to shopping district, with souvenir shop in the same building for last minute needs. Drug store chain store located just across the  street for prescription/toiletries needs. GREAT EXPERIENCE AND STAFF !!!
Guest Review: 2 Posted Date: 2012-04-25
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Everything was so great ! We even played pool. Only two things will keep us away: We prefer a restaurant on property and the lighting is very dim in the room.
Guest Review: 3 Posted Date: 2012-04-23
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Stay at the HR in Chicago was fantastic. We were right around the corder from the theater for the concert. The hotel was clean and very polite staff. Great place to stay!
Guest Review: 4 Posted Date: 2012-04-23
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The Hard Rock is a nice hotel, but a little overpriced. You are definitely paying for the Hard Rock name. The hotel was very clean, staff professional, and the bar had excellent food. There was nothing that really stood out as special, while the staff was professional, they weren't overly friendly. While the rooms were clean and well maintained, the  little things stood out to me, like the sub par shower head, the remote control on the TV didn't work, etc. The best part of the hotel was truly the location. It was right in the middle of everything I wanted to go to, like the Chicago Theater and a couple of specific restaurants. Under the same circumstances, I would stay again, but I wouldn't necessarily seek out the Hard Rock at their prices.
Guest Review: 5 Posted Date: 2012-04-23
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The room was consistently hot! Apparently the temperature is not controlled in the room because I had the thermostat on 50 and it never got below 75. I ordered room service three times and they never answered. I always had to be called back from the desk answering.
Guest Review: 6 Posted Date: 2012-04-18
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The valet were nice, and the front desk people were fun to talk to. I use Q-tips every night and forgot to bring some. When I opened that box in the bathroom that included them in it, I was excited.
Guest Review: 7 Posted Date: 2012-04-17
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My boyfriend and I stayed stayed at the hard rock hotel downtown for his birthday and couldn't have been happier with our experience. It was a great price for Easter weekend and the staff was so friendly and laid-back they made us feel right at home as soon as we stepped into the lobby. We didn't realize we needed a credit card to have on file for the  hotel and they were super nice about it; worked with us and we figured it out. Also, we accidentally missed our train Sunday morning so we had to stay another night. Zach, who was especially our favorite, gave us a discounted rate for the extra night we had to stay. On another note the lobby had a pool table and Sunday evening my boyfriend and I played a few games. Somehow we managed to accidentally hit the light fixture above the table with the pool cue and ended up breaking one of the bulbs. We felt so terrible and started to clean the glass up. No more than 15 seconds passed before the concierge and a maid carrying a broom were at our side. I was really worried that we might have to pay for the damage and the only concern the staff had was if we were ok. I repeatedly started to apologize until the concierge finally just looked at me and said, " Really it's ok. Just have fun and enjoy yourself, no worries." My boyfriend and I can honestly say that overall our experience at the Hard Rock Hotel in downtown Chicago was the best we have ever had in any hotel. We would absolutely recommend this hotel to anyone.
Guest Review: 8 Posted Date: 2012-04-16
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Great historical building convenient to Malinnia Park, shopping, and Merchandise Mart. But small rooms
Guest Review: 9 Posted Date: 2012-04-16
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Everything was pretty good about this hotel. It's pictures definitely represent what it really looks like and it's extremely clean and comfortable. The only negative was that the service was a little slow when we were having a microwave delivered to our room. Overall good though.
Guest Review: 10 by Rebecca D of New York, NY Posted Date: 2012-04-16
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Apart from the guitars on the walls, this could be any hotel anywhere in the world. Rooms were clean and functional but plain and the 4th floor bar looked and felt more like an office cafeteria than a hotel restaurant. Only the lobby had any glitz at all. Would stay again but not at the price of a boutique 4* hotel. Very convenient location.
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