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| Guest Review: 1 |
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Posted Date: 2012-04-25 |
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| We had a great two night stay with our two boys aged 9 and 10. The pool and workout facilities were good. A full breakfast was free for kids under 12. The hotel is a great location with lovely views of the lake. I would stay here again! |
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| Guest Review: 2 |
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Posted Date: 2012-04-17 |
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| Great pool and workout room and kids under 12 get breakfast for free (which is great because breakfast is very expensive). We had problems with our TV signal at times and I'm not happy about paying for internet access at this time. The service at the check in/check out was very poor. |
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| Guest Review: 3 |
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Posted Date: 2012-04-10 |
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| We would definately recommend this Hotel. The rooms were spacious for Chicago, the staff was polite and the location have great views of the city, lake and Navy Pier. |
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| Guest Review: 4 |
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Posted Date: 2012-03-21 |
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| I have stay at the swissotel before but was disappointed that it was under construction and was never told before getting there. Hotel had plastic wrap hanging from all over the place and parking was horrible! |
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| Guest Review: 5 |
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Posted Date: 2012-03-20 |
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| Overall we did not spend much time in our room. The first night we did not have any cold water in the bathroom faucet and the room was too warm, even with the air conditioning turned on. We came to discover that we did not have any sheets on our bed, only the heavy comforter. Furthermore, there was a bathroom fixture being held to the wall with masking tape. When we checked out on Sunday morning there was not any hot water. We selected this hotel for a romantic weekend downtown and were pleased with its overall location. The ongoing construction and above concerns with our room were unpleasant. |
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| Guest Review: 6 |
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Posted Date: 2012-03-20 |
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| We had no hot water on Sunday morning and had to take a cold shower prior to leaving for an appointment. We discussed this with the hotel staff at check out later that day, and they initially offered 50% off our room rate, but then we were told we need to take up this issue with hotel.com. to have compensation for this inconvenience.
Staff at Swissotel indicated that hotel.com would contact them to get credit, and then hotel.com would in turn reimburse us.
Is this the correct procedure (informing you in this survey) or do we need to contact hotel.com by another method? |
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| Guest Review: 7 |
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Posted Date: 2012-03-20 |
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| Going through renovations right now. Room was clean and quiet. Perfect location and great staff. |
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| Guest Review: 8 |
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Posted Date: 2012-03-20 |
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| Would stay again, hopefulle the construction will be finished. |
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| Guest Review: 9 |
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Posted Date: 2012-03-18 |
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| Where was the advance notice about significant renovation? Had to wind around through narrow passageways of construction vinyl to get to the elevators.
Small gift shop is hidden away. Limited bar and restaurant options.
An OK hotel but certainly without the facilities offered by it's competitors, especially for the money.
I've stayed here before...this time was not as pleasant. |
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| Guest Review: 10 |
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Posted Date: 2012-03-11 |
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| The design of the bathroom is not good. To turn on the shower the glass door has to be open which gets the floor sopping wet. Also, they are undergoing major construction and I was not advised prior to my visit. Could not enter the hotel off of the main street. |
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