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| Guest Review: 1 |
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Posted Date: 2012-04-19 |
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| I've stayed at this hotel before, but it must have been in a suite, because our room this time was incredibly tiny. It was very hard to sleep three people in a room with two doubles. Service was good, love the Bliss toiletries and brunch in the downstairs restaurant on Sunday was yummy. When it's good weather, great location. |
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| Guest Review: 2 |
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Posted Date: 2012-04-12 |
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| From check-in to check-out the staff went above and beyond to make sure we were taken care of. The concierge: Lois & Luis I am convinced would be able to move mountains if you asked them to! ...in our case they found us last minute tickets to the Bulls game! The hotel was hip enough for all my kids to feel like they were someplace pretty cool. For mama, it was nice to be somewhere where everyone was there for me too, to make my stay just as enjoyable as it was for the kids. The lobby/bar/restaurant turned into a pretty cool place for people watching in the evening/night! The location of the hotel is within walking distance of Navy Pier where you can then take the city shuttle all over. Also, the hotel car service will take you anywhere withing 5 miles of the hotel! EVERYTHING YOU COULD WANT TO DO IS WITHIN 5 MILES! We will definitely be going back there! |
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| Guest Review: 3 |
by Jo B of
Grand Rapids, MI |
Posted Date: 2012-04-10 |
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| Love the hotel, a little further from Michigan Ave than I generally like to stay, but very convenient if you want to walk along the lakeshore! Great upbeat atmosphere. |
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| Guest Review: 4 |
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Posted Date: 2012-04-05 |
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| The W has great views of the pier and is within walking distance of the shopping district. Having a pool and excercise room was great. We were pleased with the parking and valet service as well as the comfort of the bar. The only draw back is having a window in the bathroom open to your room...not planned well. I would stay here again. |
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| Guest Review: 5 |
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Posted Date: 2012-03-20 |
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| Great place to stay to be close to the downtown action. |
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| Guest Review: 6 |
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Posted Date: 2012-03-20 |
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| I travel once every 2 weeks or so for work and you can typically count on a great experience at a W. This one just happens to be showing it's age and could use a little TLC. I would still recommend due to the great service and location but the rooms aren't what you would expect from a W if you stay at them regularly. |
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| Guest Review: 7 |
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Posted Date: 2012-03-19 |
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| Very friendly staff. Had some neighbors who liked to stay all night partying. Had to call security 3 nights in a row. Also the thermostat system didn't work very efficiently. |
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| Guest Review: 8 |
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Posted Date: 2012-03-06 |
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| I've stayed at this hotel multiple times and have never been fully impressed.
Pros: The restaurant and bar are great. Nice fitness facility and business center.
Cons: The last times I stayed there I was put into 4 rooms - 1st a smoking room, when I specified non-smoking, 2nd a room with - in the hotel staff's own words 'an ironing board wrapped in a bathrobe on top of the bed' - which looked like a person to me at 10pm . 3rd - a rooms with used razors, half used shampoo bottles, garbage in the trash can, and towels on the floor - clearly not clean. Finally a clean room on #4!
Probably won't go back. |
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| Guest Review: 9 |
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Posted Date: 2012-03-06 |
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| The hotel is beautiful and has an amazing bar. I was given a complimentary upgrade because it was available. The hotel has smoking rooms which is hard to find these days, so its a definite plus if you are a smoker, and dislike cold weather. Only minor complaint is that our mini bar was half empty when we got to the room, however we showed them when they came to deliver a corkscrew to my room and made sure to note it on my account so that I wouldnt be charged. They have overall great customer service. Would definitely stay there again, and I am a local to Chicago. |
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| Guest Review: 10 |
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Posted Date: 2012-02-23 |
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| We spend President's Day weekend here with our daughter, son-in-law and our young grandchildren. The internet room rate was moderate by Chicago standards. The location is good, but not great in the wintertime. Michigan Ave. is several cold and windy blocks away, but the neighborhood is safe and there are great restaurants and stores within walking distance. It is very close to Navy Pier, so it's a better summer hotel. The hotel is not the best for families. There is no kids' menu in the restaurant, and the pool area should have been several degrees warmer. Our room was comfortable, but the heating system was puzzling. When we arrived the room was 65 degrees with the air conditioning blasting. We managed to figure out the thermostat on our own. The duvet cover looked and felt a little like a tarp, but the bathroom was very nice, and the room was very clean. There should be clear written notices about where to find the room service menu and other services. Most of the pertinent information is on the hotel TV channel, but it took us awhile to figure this out. Desk service is brisk and efficient; housekeepers are friendly and welcoming. The lobby looks very modern and trendy, but there isn't a comfortable seat anywhere, and the loud, techno/jazz music plays incessantly, even at 6 am. I can recommend this hotel to young professionals and business travelers, but it's not the best for families with children. |
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